Terms and Conditions

We are proud of our apartment, and want you to have an enjoyable stay.

Standard arrival time is 4pm and guests are requested to leave no later than 10am on the day of departure. Variations on these times may be possible, but will require prior arrangement with the keyholder.

If there is anything that you are unhappy about upon your arrival, please advise us immediately, we will attempt to remedy the situation as soon as possible. Late complaints are difficult to resolve and we may be unable to be of assistance.

Please report any breakages or problems to us as soon as possible.

Booking and Rental

A non-returnable deposit is payable at the time of reservation, with the balance due 4 weeks before arrival.

The rental cost is in Sterling and we accept payment by bank transfer or cheque. Our bank details are available on request.

The rental cost is inclusive of the following:

  • All linen including towels
  • Electricity
  • Cleaning on departure
  • Hot Water
  • NB Free WiFi is provided but we cannot be held responsible for it being unavailable due to circumstances beyond our control.



Our cancellation policy is:

  • Up to 28 days prior to arrival date: £50
  • Between 28 and 14 days prior to arrival date: 50% of contracted rate
  • Within 14 days of arrival date: Full amount

Changes to Your Bookings

It may be possible to change the date of your reservation please inform us soon as possible.


Guests are reminded that the accommodation is booked for a maximum of two named adults only. Names and addresses of the guests are required at the time of booking.

The booking is made on the basis that the apartment is to be occupied by the guest(s) for a holiday for the specified period. 


There is a private designated Parking space for the apartment.


Strictly no pets.


Bancroft is strictly no smoking